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Shipping Policy

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

About shipping: All products are mostly free shipping for EU countries (except islands). For remote areas and other countries, check the checkout page for final shipping costs.

About Tax: Products shipped directly from China need to be cleared through customs, products marked "from China" on the product detail page are shipped directly from China. Customer service will contact you to reconfirm before shipping.

Shipping:

German warehouse

Free shipping within the EU.
Transportation logistics provider: DHL
Processing Time: All orders ship within 24 hours of purchase. *Working days only
Estimated delivery time: 2-7 days

Polish warehouse

Free shipping within the EU.
Transport logistics provider: DPD
Processing Time: All orders ship within 24 hours of purchase. *Working days only
Estimated delivery time: For customers in Poland, the inverter is expected to arrive within 1-2 days.
For customers in other EU countries, the inverter is expected to arrive within 3-7 days.

Spanish warehouse

Free shipping within the EU.
Transportation logistics provider: DHL
Processing Time: All orders ship within 24 hours of purchase. *Working days only
Estimated delivery time: 3-7 days

Belgium warehouse

Free shipping within the UK.
Transportation logistics provider: ups
Processing Time: All orders ship within 24 hours of purchase. *Working days only
Estimated delivery time: 3-15 days

UK warehouse

Free shipping within the EU.
Transportation logistics provider: Hermès
Processing Time: All orders ship within 24 hours of purchase. *Working days only
Estimated delivery time: 1-3 days

Shenzhen warehouse

All products are available in the Shenzhen warehouse. Please contact customer service to determine the channel fee and timeliness before placing an order. Thank you

(Shipping times are only estimates and unfortunately, cannot be guaranteed.)


**Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 

3.Affected by Covid-19, there will be some delay on the delivery.


4.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us within 3 business days after receiving shipping.
 

Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
 

1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.