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POWLAND Official Store

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FAQS

Frequently asked question

Q:How long is the warranty period of the product?

A:Our products enjoy a one-year warranty. During this period, if there are any problems with the products, we will provide replacement parts free of charge.

Why hasn't it shipped?
Q:Why hasn't it shipped?

A:First of all, please check whether your order is a pre-sale product, please refer to the detailed rules in the logistics method for the delivery date of the pre-sale product,or you can leave a message to the email account penny@easunpower.com and they will definitely handle it for you
Who should I contact if there is a problem with the product?
Q: Who should I contact if there is a problem with the product?

A: We We are an inverter manufacturer with a very professional team. We will provide you with good after-sales service. So don't worry, send the video of the problem to our mailbox (penny@easunpower.com/support@easunpower.com), add the SN code of the machine, our engineer will analyze your problem, and it will be solved well your question
Can the inverter be connected to a lithium battery?
Q:Can the inverter be connected to a lithium battery?
A:Lithium batteries can be connected, but if you want to communicate with lithium batteries, you need to choose an inverter with a BMS.
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